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CLICK HERE TO START YOUR RETURN / EXCHANGE PROCESS!

For International Returns, please contact us at customerservice@buybluesteel.com or call us at (800) 256-2981.

CLICK HERE TO START YOUR

RETURN / EXCHANGE PROCESS!

***Extended Holiday Returns : Orders placed on or after November 1, 2019

are eligible for return or exchange until January 15, 2020.***

 

30-Day Return & Exchange Policy

 

At Blue Steel Jewelry, we’re committed to offering the highest quality jewelry and the finest customer service. If there is any reason you are not satisfied with your purchase, you may return or exchange the unused item in its original condition within 30 days of delivery.

 

Exchanges

 

    • We want to make sure you get the right fit for your ring. We offer free exchanges! You have 30 days from the date of delivery to initiate an exchange through our online portal. All exchange orders include free shipping both ways making this process quick and easy for you.
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    • To start your exchange, click here.
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    • Once you get your return label, you have 30 days to send the item back.  
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    • All items must be returned in their original condition. It is your responsibility to make sure the item is securely packaged to avoid any shipping damage.

 

 

Returns

 

    • You have 30 days from the date of delivery to initiate a return for refund through our online portal. If you would like to get store credit instead of a refund to use on future purchases return shipping will be complimentary. If you would like a refund to your original payment method a nominal return shipping fee will be assessed when you process your return and further deducted from your refund.
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    • To start your return, click here. 
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      • Once you get your label, you have 30 days to send the item back.  All items must be returned in their original condition. It is your responsibility to make sure the item is securely packaged to avoid any shipping damage.
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      • Any shipping charges you may have incurred when purchasing your item(s) is not refundable. If your order qualified for a higher level of expedited shipping and your returned purchase brings the total original order below the free shipping threshold, the shipping cost of the original order will be deducted from any refund.
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      • If you received a free item (Gift With Purchase) with a purchase that didn't work out, be sure to send it back with your return, otherwise your refund will be adjusted for the retail price of the free gift.
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      • If your order contains a coupon code and/or free item as a result of a promotion, returning any portion of your order may result in the coupon code / discount, and/or free item no longer applying to your order, any any refund issued will reflect the pro-rata discount applied to the items that you are returning.
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      • Blue Steel reserves the right to limit a customer's returns and/or charge a restocking fee if at our sole discretion we feel there has been abuse of our return policy by that customer.

 

Refunds

 

Once your item is received and inspected please allow 5-7 business days for us to process your refund. Your refund will be credited to the same form of payment used for your original purchase.

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  2. You may receive free shipping on your return for an exchange and/or store credit. In the event a full refund is opted, the shipping cost will be deducted from your refund amount.
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Non-Refundable Items

 

Items marked “Final Sale” are not eligible for a refund or exchange and are not covered under our Warranty Program.

 

Items that were worn/used or sent as a Replacement/Exchange are not refundable.

 

 

How to Start Your Return/Exchange Process

 

1. Enter in your order number and zip code, then click “Start a return”.

2. You will be directed to a new page, where you will be able to select to either return your item or make an exchange.

3. Choose your reason for a return/exchange.

4. A bar will appear across the bottom. Select “Continue with return”.

5. The final screen will appear and you will select “Original payment method”.

 

International Returns & Exchanges

 

For international orders returns and exchanges are at the full cost responsibility of the customer. Please contact customer service for any returns or exchanges and we will walk you through the process.  

 

Limited Time Promotions


FREE GIFT WITH YOUR $39+ ORDER
FREE Sparkling Halo CZ Earrings when you spend $39 or more. Your selection will be added to your cart when you accept the offer.  MAX 1 Selection Per Order (while supplies last).

Free Priority Shipping Upgrade
For a limited time, enjoy free Priority Shipping (1-3 days) with your $100+ order after coupon code usage. Simply choose "Priority Shipping" shipping at checkout with your qualifying order. A $9.00 value, yours free with qualifying orders.

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